North Carolina Department of Insurance, Jim Long Commissioner North Carolina Department of Insurance, Jim Long Commissioner North Carolina Department of Insurance, Jim Long Commissioner North Carolina Department of Insurance, Jim Long Commissioner
 
Services for Consumers
PLANS NOT REGULATED
 
Contact Information for Plans that NCDOI Does Not Regulate:
 
(1) NC Teachers’ and State Employees’ Comprehensive Major Medical Plan:
 
State Health Benefits Office
4901 Glenwood Ave., Suite 1502
Raleigh, NC 27612-3820
Phone: (919) 881-2300
 
(2) Self-Funded Employee Health Benefit Plans: Send complaints to the plan administrator, the employer’s human resources department, and/or the U.S. Department of Labor, Employee Benefits and Security Administration (EBSA).
 
USDOL, EBSA
Atlanta Federal Center
61 Forsyth St. SW; Suite 7B54
Atlanta, GA 30303
Toll-free phone: (866) 444-3272
 
(3) Federal Employees’ Health Plan:
 
U.S. Office of Personnel Management
Employee Review Retirement & Insurance Group
P.O. Box 436
Washington, DC 20044
Phone: (202) 606-0777
 
(4) Medicare: Send complaints to Centers for Medicare and Medicaid Services (CMS) (formerly HCFA)
 
  • Part A Claims & Provider Problems
    		•
    Palmetto GBA – Medicare Part A
    800 S Duke St.
    P.O. Box 3824
    Durham, NC 27702
    Toll free phone: (877) 567-9249
     
  • Part B Claims & Provider Problems
    		•
    CIGNA – Medicare Part B
    4135 Mendenhall Oaks Parkway, Suite 101
    Attn: Public Relations
    High Point, NC 27265
    Phone: (336) 882-4562
     
    (5) Medicaid:
     
    North Carolina Division of Medical Assistance
    1985 Umstead Drive
    Raleigh, NC 27603-2001
    Phone (919) 733-4261
    Toll-free phone: (800) 662-7030
    TTY: (877) 452-2514
     
    (6) Workers Compensation Claims Questions:
     
    North Carolina Industrial Commission
    4335 Mail Service Center
    Raleigh, NC 27699-4335
    Phone: (919) 807-2500